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Food Pharmacy Store AB (“Food Pharmacy”) works to ensure that your privacy is protected when using our services. Food Pharmacy is responsible for the personal data that you send to us in accordance with the Data Protection Regulation (GDPR).
What kind of personal data do we collect?
We collect personal information that you send to us, e.g. when you place orders and contact our customer service. The personal information that you send to us can e.g. include contact information, date of birth and payment information. In addition, we may collect certain personal data from external sources, e.g. credit information and address updates. When we do customer surveys, all user information is anonymized. Our legal basis for this personal data processing is to be able to fulfill the agreement against you as a customer or to be able to fulfill obligations under law. Personal data is stored for 3 years.
Newsletters and offers
Personal information is also collected when registering our newsletter. If you have bought an item from us before, we also process your contact information in order to be able to send out offers to you. Such personal data processing is based on our legitimate interest. If you have been reached by unwanted mailings from us, you have, in accordance with the GDPR and the Marketing Act, always the right to oppose further mailings. You do this by clicking on the link in the email itself or by contacting us at [email protected]
If you are a member of Food Pharmacy, we process your contact information and the information you provide in your profile. This processing of your personal data is required for us to be able to fulfill our obligations under the agreement / terms of membership. Personal data is stored until membership ends.
How do we use your personal information?
For the following purposes:
- to give you as a customer as good an experience as possible
- to manage your personal account at Food Pharmacy (if you choose to create one)
- to process your orders and returns and to contact you regarding your orders.
- to compile statistics
- to meet the legislator’s accounting requirements
- to market our products to you
- to send customer surveys to you
Where is your personal information stored?
The data are stored within the European Economic Area (EEA).
What are your rights?
You have the right to request information about the personal information we have about you. If your information is incorrect, incomplete or irrelevant, you can request that it be corrected or deleted. However, we can not delete your data in cases where there is a statutory requirement for storage for e.g. accounting rules, or when there are other legal reasons why the data must be saved. You also have the right to contact Datainspektionen at [email protected] to file a complaint.
Who has access to your personal information?
We never sell, exchange or pass on your personal information for marketing purposes to third parties outside of Food Pharmacy. Information passed on to third parties is only used to provide the above services to you, e.g. carriers in connection with the delivery of goods, media agencies for the distribution of newsletters and credit information or debt collection agencies for information checks to verify identity, credit or debt collection.
We protect your personal information
We have technical and organizational measures to protect your data from unauthorized access. We continuously adapt our security measures. Our payment agents process your card and personal data in accordance with the international security standard. You can read more about these standards on our suppliers’ websites – Klarna.se and Stripe.com.
To get more information about cookies and the Electronic Communications Act, you can visit the Swedish Post and Telecom Agency’s website.
Personal data manager
Food Pharmacy Store AB is responsible for the personal data that you send to us in accordance with the Data Protection Ordinance (GDPR).
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